Refund policy

Damaged or Defective Products

• Coverage Period: If your product arrives damaged or becomes defective within 14 days of delivery, please contact our support team at info@myheatrobe.com with photo or video evidence.
• Resolution: After verification, we will issue a full refund or replacement.
• Return Requirement: No return of the product is required in these cases.
• Processing: Refunds will be processed to the original payment method. Credit card refunds may take 5–10 business days to appear.
• Exclusions: Damage caused by misuse, accidents, negligence, or unauthorized modifications is not covered.

Extended 30-Day Warranty (if purchased)

• If you selected the 30-day extended warranty at checkout, the same policy applies for 30 days instead of 14.
• Defective or damaged items will be refunded or replaced after photo/video verification.
• No return is required.

Change of Mind / Not Satisfied

• Eligibility: If you changed your mind or are not satisfied with your purchase, you may request a return within 14 days of delivery, provided the item is unused and in its original packaging.
• Shipping Costs: Customers are responsible for return shipping costs.
• Return Address: Returns for this reason must be sent to our European return facility. The exact return address will be provided by our support team after you contact us.
• Processing: Once the returned item is received and inspected, a refund will be issued to the original payment method.